Frequently Asked Questions

Open the SONA101 app or website, tap “Register”, enter your Bangladesh mobile number (in BDT format), set a secure password, and complete the OTP verification. You must be 18+ and confirm you are a Bangladeshi resident. No extra documents are required at sign‑up, but you may be asked for KYC later.

The 200% welcome bonus is credited as a separate balance and must be turned over 35 times (35×) on the bonus amount before any withdrawal is allowed. Only slot games count 100% toward the rollover; table and live‑casino games contribute 10–20%. The bonus expires after 30 days if the wagering target isn’t met.

SONA101 supports bKash, Nagad, Rocket, Visa/MasterCard, Skrill, Neteller, USDT (TRC‑20), and direct bank transfer. Deposits are instant; bKash/Nagad withdrawals usually take 5–30 minutes, while card or bank transfers may take 1–3 business days. All amounts are displayed and settled in BDT.

SONA101 operates under a Curacao eGaming licence, which sets standards for game fairness and anti‑money‑laundering practices. The site uses 256‑bit SSL encryption, two‑factor authentication (2FA) for logins, and stores personal data in secure, access‑controlled servers. Bangladesh does not issue online‑gaming licences, so the Curacao framework is the governing legal basis.

No. The bonus balance is locked until you satisfy the 35× wagering requirement. Attempting to withdraw earlier will automatically cancel the bonus and remove any associated winnings. Once the rollover is complete, the funds become part of your withdrawable balance.

Immediately contact SONA101 support via the in‑app live chat or at [email protected]. Provide your registered mobile number and a description of the issue. The team will verify your identity, unlock the account, and help you reset passwords or freeze transactions. Enable 2FA and use a strong, unique password to prevent future breaches.